According to Reuters, Instacart is currently getting the regulatory equivalent of a throat-clearing from the FTC, which has sent the grocery delivery platform a civil investigative demand regarding its AI-powered pricing tool, Eversight. Put another way, the agency wants to know why some people are paying substantially more for their organic granola than others.
The issue came to light after a study revealed that shoppers are seeing fairly different prices for identical groceries from the same stores — up to 23% higher prices in some cases. Instacart says these price tests were randomized, not ties to an algorithm that targets customers based on their browsing history. But when people are already anxious about affording eggs, that distinction probably doesn’t mean much.
Dynamic pricing isn’t new or necessarily nefarious. Harvard Business School will tell you it’s how digital platforms stay competitive. Airlines use it, hotels use it, Uber famously uses it. Companies argue that it helps balance supply and demand, maximizes profitability, and creates win-win scenarios.
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