The Kyiv Independent — Ukraine’s fastest-growing English-language publication — is looking for a Membership Retention Manager to join our membership & donations team.
The Kyiv Independent is Ukraine’s main English-language news outlet. Founded in November 2021 by journalists who stood up for editorial independence, we serve as Ukraine’s voice to the world. Our membership program is a core pillar of our sustainability, and we’re looking for someone to help us scale it further.
What you’ll do
- Own and develop initiatives aimed at improving member engagement, retention and reducing churn.
- Identify key moments in the member lifecycle where engagement drops and design initiatives to address them.
- Develop long-term retention programs (e.g. onboarding flows, re-engagement initiatives, loyalty programs).
- Collaborate with the community management and editorial teams on retention-focused content initiatives.
- Collaborate with the product team on developing product solutions aimed at improving member experience and engagement.
- Develop retention-focused messaging across channels.
- Plan and execute campaigns aimed at existing members.
- Monitor retention-related metrics (churn, engagement, cohort behavior etc.,).
- Use qualitative and quantitative insights (surveys, feedback, data) to inform initiatives.
What we’re looking for
- 2+ years of experience in retention, lifecycle marketing, product marketing, or audience development or similar experience in related areas.
- Strong understanding of subscription products.
- Experience working cross-functionally with different teams.
- Ability to turn insights into concrete initiatives and experiments.
- Comfortable working with data and translating it into action.
- Excellent communication skills and fluent English.
Would be a plus
- Experience working in media or content-driven organizations.
- Familiarity with subscription tools, email platforms, or analytics tools.
- Experience designing lifecycle programs.
We offer:
- Hybrid work arrangement – the ability to work from home or at the office in downtown Kyiv (fully remote work is also possible upon agreement);
- Busy, but flexible work schedule;
- Opportunity to be a part of a fast-growing award-winning media startup;
- Constant learning and knowledge sharing within an ambitious, professional, and missionary team;
- Medical insurance for team members based in Ukraine.
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