The future of digital finance is customer-centric

https://techcrunch.com/video/the-future-of-digital-finance-is-customer-centric/

TC Video May 14, 2025 · 1 min read
The future of digital finance is customer-centric
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TS Anil, Monzo’s CEO, discusses the company’s innovative approach to customer-centric banking, the strategic decisions that fueled its growth, and insights into the future of digital finance. He shares how he led the digital bank through a remarkable transformation, from early challenges to achieving its first annual profit in 2024.