TikTok has responded after users reported widespread issues with the app, with the company confirming that a power outage at a US data center disrupted its services.
The statement was shared on January 26 by the TikTok USDS Joint Venture account, which handles infrastructure for TikTok’s US operations.
Reports of problems began circulating a day before, with users taking to social media to say they were unable to access certain features, videos weren’t getting views, and creator fund information, like revenue, was missing from the dashboard.
TikTok says US data center outage caused service problems
In its post, TikTok USDS Joint Venture wrote: “Since yesterday we’ve been working to restore our services following a power outage at a U.S. data center impacting TikTok and other apps we operate. We’re working with our data center partner to stabilize our service. We’re sorry for this disruption and hope to resolve it soon.”
The disruption comes shortly after TikTok finalized a major deal in the United States to prevent it from being banned in the country, drawing added attention to any operational hiccups affecting the platform.
Former President Joe Biden signed a bill back in April 2024 that required the ByteDance-owned company to be sold to a US-based entity in order to remain active in the United States.
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